It’s a real find.Viber is a secure, private, fun messaging and calling app, connecting over a billion people worldwide! Was there a strong Wi-Fi, 3G or 4G connection when the issue occurred? What device brand and type are you using?ĥ. Are you experiencing a partial sync of your contacts or no sync at all?ģ. If none of the steps above resolve the issue, please reply to this email with the following information:Ģ. As a last resort, deactivate Viber and then reactivate. Create a backup file for your message history.*Ĥ. Note that this may delete your message history. Make sure the phone numbers of your Viber contacts are saved in your device’s contact list in the international format: (+)(Country code)(Area code without leading 0’s)(Phone number).ģ.

Ensure that you have a strong Wi-Fi, 3G or 4G connectionĢ. If this is not the issue, please try the following:ġ. If you are missing a specific contact from your Viber list, make sure that they appear in your device’s contact list first. Viber connects to your device’s contact list to determine if any of your contacts are Viber users. You have to strip leading zeroes from any area codes. An email to Viber Help Desk solved my problem. This is cross platform, (the only solution), using wifi 100% free. My friend in Romania is on a Samsung Note 3. It took me several days to totally get Viber integrated, but now I can call, text, and video for free internationally! I’m in Texas on a mini iPad.

Viber international calls dropped